TN
Thenjiwe N
1 reviews | Active since Oct 2025
09 Jun 2026, 18:24
Non payment of refund that were opened *****elantly against my payslip. I submitted all required documents but no update n no payment
*****eleny policies opened against payslip but no refund since March 2026
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
09 Jun 2026, 18:32Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jun 2026, 18:32
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
TN
Thenjiwe N's updateReviewer Update
10 Jun 2026, 08:27Please do so youre being too unreasonably.
TN
Thenjiwe N's update10 Jun 2026, 08:27
Reviewer Update
Please do so youre being too unreasonably.
Old Mutual's replyOfficial
10 Jun 2026, 09:18We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2026, 09:18
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
TN
Thenjiwe N's updateReviewer Update
10 Jun 2026, 11:29I demand you people to get back to me before the end of today… m tired of you always lying sayig the team with get back to me via email….
TN
Thenjiwe N's update10 Jun 2026, 11:29
Reviewer Update
I demand you people to get back to me before the end of today… m tired of you always lying sayig the team with get back to me via email….
Old Mutual's replyOfficial
10 Jun 2026, 12:15We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Jun 2026, 12:15
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
TN
Thenjiwe N's updateReviewer Update
22 Jun 2026, 08:18I would like to thank Colleen for prioritising this matter, although there technically delays but I received the payment on Friday
TN
Thenjiwe N's update22 Jun 2026, 08:18
Reviewer Update
I would like to thank Colleen for prioritising this matter, although there technically delays but I received the payment on Friday
Old Mutual's replyOfficial
22 Jun 2026, 14:54Good day, Thenjiwe.
We appreciate you taking the time to share your experience. We’re pleased Coleen was able to prioritise the matter and support you through to resolution. While there were delays along the way, it’s great to hear the payment was received. We’ll be sure to share your feedback and recognition with her.
Regards
Old Mutual Complaints Management
We appreciate you taking the time to share your experience. We’re pleased Coleen was able to prioritise the matter and support you through to resolution. While there were delays along the way, it’s great to hear the payment was received. We’ll be sure to share your feedback and recognition with her.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Jun 2026, 14:54
Official
Good day, Thenjiwe.
We appreciate you taking the time to share your experience. We’re pleased Coleen was able to prioritise the matter and support you through to resolution. While there were delays along the way, it’s great to hear the payment was received. We’ll be sure to share your feedback and recognition with her.
Regards
Old Mutual Complaints Management
We appreciate you taking the time to share your experience. We’re pleased Coleen was able to prioritise the matter and support you through to resolution. While there were delays along the way, it’s great to hear the payment was received. We’ll be sure to share your feedback and recognition with her.
Regards
Old Mutual Complaints Management