Non-payment of my savings by Old Mutual

ID: *** Policy number: ***5

I am not sure what I have to do to get my money from Old Mutual. I did a withdrawal on the 10/01/2024 in preparation for back to school to buy stationary for my child till today the money is not paid to my bank account and I ended up taking a loan.

I fail to understand why a company as big as Old Mutual would fail to pay clients their claim as promised (5 - 7 working days). I waited for more than 7 working days to get my money and when I make an enquiry someone claimed to have sent me forms to fill in.

I am really disappointed in Old Mutual and the reason I choose you as an investor is because I thought I will get a good service. I hate empty promises and if this happens again. I will be cancelling all the policies I have with old mutual and make sure that everyone I know is aware of how they treat customers. I believe there are other financial institution who know how to serve and respect customers. I feel disrespected by Old Mutual.