MK
Monene K
1 reviews | Active since Dec 2025
18 Dec 2025, 09:56
Non payment of FUNERAL CLAIM 7/11/2025
We put a claim for funeral benefits of my aunt since 19 November 2025 ,they take us pillar to post all relevant documents submitted to date there's no valid reason for non payment, today they talk about assets where does assets fit in the funeral policy,can someone put sense into my head
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Old Mutual's replyOfficial
18 Dec 2025, 10:07Good day Monene, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2025, 10:07
Official
Good day Monene, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management