Non Payment of Funeral Claim

I dont even want to put a star because they dont deserve, we made a funeral claim on the 30th of May 2022 for my mothers funeral till today the 18th of July 2022 we have not received the funeral claim, imagine if we had depended on this money we would still have not berried my mother. they keep on telling us that they have deposited the money to the late estate account and it bounced back to them and we went to the bank that we opened the late estate account they say the is not even an inch of an evidence that they deposited the money and bounced back because it would have reflated......this is a very disappointing company for the audacity of not telling the truth but keep on sending us back and fourth.