1 reviews | Active since May 2023
Non payment and run arounds
Good day
To whom it may concern ***839602
I am writing this email to you to address the poor service I have experienced are receiving Funny how debiting accounts it’s never and issue but payments you send me from pillar to post Process started in August and was advised the reason you not paying it’s because my name it’s not on my sons birth certificate I went to home affairs and as soon as I got the certificate I send it Thought that solves the problem Was told the manager is on leave so Old Mutual comes into a standstill when someone goes on leave “clap once “ Called Mohamed Harries escalated Called again was told it’s paid Called 4 days later it’s in pricing Called again no it’s authorised but only one payment not both WHY No ****** answer Can someone contact me please *** Someone that knows what’s happening not pricing today tomorrow authorised not any nonsense story but the actual story of what happening Sent from my iPhone Kind Regards Baratang Mogale
We understand how critical it is to have clear communication and timely updates, especially when it comes to financial matters. We are currently reviewing your case and will make it a priority to get in touch with you to provide you with accurate information about the status of your payments.
Please expect a call from one of our dedicated representatives shortly. We appreciate your patience and understanding as we work to address your concerns.
Regards
Old Mutual Complaints Management
We understand how critical it is to have clear communication and timely updates, especially when it comes to financial matters. We are currently reviewing your case and will make it a priority to get in touch with you to provide you with accurate information about the status of your payments.
Please expect a call from one of our dedicated representatives shortly. We appreciate your patience and understanding as we work to address your concerns.
Regards
Old Mutual Complaints Management