Non payment

Since 13 September 2021, I had submitted an indication of withdrawal from my retirement annuity from Old Mutual. Following is the correspondence from them, but I have not received the payment to date. 13.09.2021 Old Mutual: Dear MR Zixolisile Gqodo. Thank you for visiting one of our branches today. Your reference number is CEB***. We will contact you if we need further information. We value your continued support. FSP&Ins. T&Cs

5.10.2021 Old Mutual. MR Zixolisile Gqodo. Dear Valued Customer PLEASE PROVIDE US WITH YOUR PERSONAL BANK DETAILS. Tel ***. Quote this ***. FSP&Ins. T&Cs

8.10.2021 Old Mutual. MR Zixolisile Gqodo. Dear Valued Customer Thanks! We received all the paperwork we need to process your claim. Our next step is to cancel your investment plan. Once the funds have priced we will proceed with the claim. Please allow 5-7 working days. Tel ***. Quote this ***. FSP&Ins. T&Cs

15.10.2021 Old Mutual. MR Zixolisile Gqodo. Dear Valued Customer Thanks! We received all the paperwork we need to process your claim. Our next step is to cancel your investment plan. Once the funds have priced we will proceed with the claim. Please allow 5-7 working days. Tel ***. Quote this ***. FSP&Ins. T&Cs

18.10.2021 Old Mutual: MR Zixolisile Gqodo. We have received your Follow up enquiry on policy ***8. The request is in progress. We will provide you with feedback, once processing has been completed. Thank you. Tel ***. Ref CEB***. FSP&Ins. T&Cs