Non existent service Yet Again

Worst company I’ve ever dealt with. They don’t want negative comments on their social media platforms and delete any as it suits them. It’s a case of as long as we get the customers monthly premiums then ***** them. They’ve been using this pandemic and I’ve accused them of this more than a year ago so as not to do their jobs. They haven’t been answering their phones for months since last year it’s been a nightmare getting through to them. Then when someone does come to the phone and one asks to speak to a manager they put on some guy called Meyer who pretended to be one and who was nothing but condescending and Rude. N1 City last year chased my 74 year old mother around insisting that she needed to open a deceased estate account for my late father who passed on of Covid no empathy no nothing they chased her around from pillar to post .We needed to employ the services of an attorney , Mario Smith Attorneys to engage them formally which cost us. Only for them to acknowledge the annuity had a designated beneficiary ... my mother. Useless people to deal with. They use process when it suits them. Social media was full of negative comments relating to them then they got the painters in. This week again ... can’t get through to any of their phone numbers and they say ... ‘ We know your time is precious on their IVR. What a load of Bull. They don’t deserve to have any customers. Useless people !