Non-existent service
Why am I not surprised that Old Mutual has an average of less that 2 stars on Hellopeter! Some of your services are only offered via a telephone call (Not available online or with Whatsapp). I have spent every lunch hour for the past week trying to speak to anyone at Old Mutual, but you simply never answer your phones! This is terrible! I even logged a complaint on your website, but no-one contacted me. You just send an automated response saying that you will, but you never do. Policy ***2.
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Replies (3)0
Replies (3)'s updateReviewer Update
12 Jan 2026, 16:32Update: I got through to Old Mutual's call center after waiting 30 minutes (Half an hour!) The lady took my details and then said I should speak to a advisor. She put me on hold for the advisor and the line got dropped. Pathetic!
's update12 Jan 2026, 16:32
Reviewer Update
Update: I got through to Old Mutual's call center after waiting 30 minutes (Half an hour!) The lady took my details and then said I should speak to a advisor. She put me on hold for the advisor and the line got dropped. Pathetic!
Old Mutual's replyOfficial
12 Jan 2026, 16:33Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Jan 2026, 16:33
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
's updateReviewer Update
13 Jan 2026, 10:11I eventually got trough to an advisor (A first-class lady!), after choosing not to go through the telephone prompts at all, but rather wait for a sales consultant to answer instead. The sales consultant turned out to also be an advisor, who assisted me with my queries. I have been a client of Old Mutual for about 30 years and believe it or not, this was my first experience of their customer service. The fist impression was not good.
's update13 Jan 2026, 10:11
Reviewer Update
I eventually got trough to an advisor (A first-class lady!), after choosing not to go through the telephone prompts at all, but rather wait for a sales consultant to answer instead. The sales consultant turned out to also be an advisor, who assisted me with my queries. I have been a client of Old Mutual for about 30 years and believe it or not, this was my first experience of their customer service. The fist impression was not good.