Non existent pathetic service
I feel sorry for anyone who has the misfortune of being obligated to deal with this company. They're simply not there! I've had to waste R80 worth of airtime listening to an IVR just query the status of a simple payment. This is wrong and unacceptable from a company this big. If I see the name old mutual again it'll be enough to ruin my entire year.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
04 Aug 2021, 11:21Dear Teddy J
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
Old Mutual's reply04 Aug 2021, 11:21
Official
Dear Teddy J
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
's updateReviewer Update
05 Aug 2021, 15:25I swear this goes above and beyond unprofessional and *********. Your company is the worst and people suffer because of it. After still having such long delays you're employees still tell me that they can't locate documents that were scanned and sent from your own branch by your own consultant. Pathetic, useless inexcusable service
's update05 Aug 2021, 15:25
Reviewer Update
I swear this goes above and beyond unprofessional and *********. Your company is the worst and people suffer because of it. After still having such long delays you're employees still tell me that they can't locate documents that were scanned and sent from your own branch by your own consultant. Pathetic, useless inexcusable service
's updateReviewer Update
19 Aug 2021, 13:3912 August I went into their branch to request and update,the consultant made a call and spoke internally to a colleague.I basically left the same way I came in. I've had to make continuous calls and send emails everyday only to still be ignored. Exactly 2 week has passed without anyone in this company giving a damn. I see why every review they get on hellopeter puts them in the ******* heap
's update19 Aug 2021, 13:39
Reviewer Update
12 August I went into their branch to request and update,the consultant made a call and spoke internally to a colleague.I basically left the same way I came in. I've had to make continuous calls and send emails everyday only to still be ignored. Exactly 2 week has passed without anyone in this company giving a damn. I see why every review they get on hellopeter puts them in the ******* heap
's updateReviewer Update
23 Aug 2021, 09:11I'm absolutely at the point where I've started to hate this company and every lie they spread to people. They make the most outrageous promises with no intent to honour them at all. As a result the people who put their hard earned money in old mutual pockets end up with spit in their faces. The only people of importance to this company are their executives and shareholders. The rest of can jump off a bridge
's update23 Aug 2021, 09:11
Reviewer Update
I'm absolutely at the point where I've started to hate this company and every lie they spread to people. They make the most outrageous promises with no intent to honour them at all. As a result the people who put their hard earned money in old mutual pockets end up with spit in their faces. The only people of importance to this company are their executives and shareholders. The rest of can jump off a bridge