KR
Karabo R
1 reviews | Active since Aug 2024
28 Jan 2026, 22:00
Non-existent Customer Service
I have a policy that has lapsed that I’d like to reactivate. I’ve called 3 times, 2 days in a row. All three times I didn’t get through, I was position 6 in the queue and waited for 20 minutes with no assistance.
Maybe it is a blessing in disguise because I cannot imagine needing to put in a claim and this happens. At this point I just need to know if I can reclaim my premiums. I’ve had the policy for years. Your customer service needs serious improvement.
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Old Mutual's replyOfficial
29 Jan 2026, 08:21Good day Karabo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2026, 08:21
Official
Good day Karabo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management