ED
Esmeralda D
1 reviews | Active since Aug 2018
25 Sept 2025, 18:43
Non existant customer service
Good day ***/LSDT/1 I have a greenlight life policy plus impairment for my son. Every month R310 went off August only R222 went off meaning the imoairement part didnt go off. On 1sept 2025 i received an email informing me about the impairment part which was not deducted. I emailed old mutual customer service several times enquiring why this happened. On 15 August after 2whole weeks they said it was refered to greenlight department and that they will email me within 7-10 days which never happened. I just want to know is greenlight not part of old mutual or what because i need this to be resolved asap.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Sept 2025, 18:55Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Sept 2025, 18:55
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
ED
Esmeralda D's updateReviewer Update
06 Oct 2025, 14:43Good day
Still no response. No answers. Policy lapse because of YOUR consultants incompetence. Will never ever recommend you to anyone!
Still no response. No answers. Policy lapse because of YOUR consultants incompetence. Will never ever recommend you to anyone!
ED
Esmeralda D's update06 Oct 2025, 14:43
Reviewer Update
Good day
Still no response. No answers. Policy lapse because of YOUR consultants incompetence. Will never ever recommend you to anyone!
Still no response. No answers. Policy lapse because of YOUR consultants incompetence. Will never ever recommend you to anyone!
Old Mutual's replyOfficial
06 Oct 2025, 15:42Good Day Esmeralda D,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Oct 2025, 15:42
Official
Good Day Esmeralda D,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management