Non-client centric.

Good day.<br> <br> I would like to inform you about the negative experience I have had at your Eikestad Mall Branch at Old Mutual Finance.<br> <br> I completed an application on Tuesday, 11 August 2015 at about 17:00.<br> I was informed my application was successful and that the money would be paid to me by Thursday, 13 August 2015.<br> <br> The money was not paid into my account at the stipulated time.<br> <br> I contacted the consultant, Abdul Ebrahim, on Thursday 13 August at 8:30am and asked about my application and he said he would call me back. He never did. I called again at 13:30 with no help. I called again at 14:49 and he said he would call me back. I waited an hour and received no phone call. I called again at 15:52 and 15:53 and he personally told me he will call me back in 10 minutes. I waited almost an hour till 16:43 and decided to call back. He then told me that my money will be in my account the following morning.<br> <br> I am really not impressed with this service as I HAD TO WAIT FOR 8 HOURS AND 30 MIN for somebody to make a 5min phone call. He never called me back and I kept calling the branch wasting my time and money.<br> <br> James.