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Phiwe M

1 reviews | Active since Jun 2018

15 Jul 2019, 11:34

Nomonde Ndyulo East London my hero

I was assisted by Nomonde Ndyulo in East London I am so greatful. I first went to the Cape town branch and assisted by a lady who was sitting at chair number 8. She looked like she was not interested in helping me as if she does not like her job. She does not even give advice or anything like that. I was really hurt because I didn't have time and money I needed to go to Eastern Cape to the funeral. (It was almost time to go home so I thought maybe she just wanted to go home) But Nomonde Ndyulo help me asked questions and gave me advice. I knew more things about Old Mutual because of her. I even opened another policy. She is a super hero to me.

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Replies (1)
Old Mutual
Old Mutual's reply16 Jul 2019, 11:56
Official
Good day Ms Mpahlwa

Thank you for taking the time to tell us about the excellent service you received from Nomonde Ndyulo. I will be sure to pass this message to Nomonde her manager. 
We will address the matter with the Cape Town branch.

Thank you once again for the feedback. 

Old Mutual treasures your loyal support.

Regards

Liesl Kerchhoff
Old Mutual Complaints Management