1 reviews | Active since Jun 2023
Nokubonga Innocentia Tshangela- 502504
Nokubonga Innocentia Tshangela- 502504 I decided to reinstate an Old Mutual Policy in May because I did not want OMP to loose me entirely as a customer even though the company I work for offers the same product with better benefits. I was assisted by Nokubonga Innocentia Tshangela (502504) via WhatsApp.
I explained to her that I wanted something bigger as I have funeral policy but I can continue with the old one as it also covers my family. She created 2 quotes and I chose one which made more sense, instead of using that one I chose, she filed both as a DebiCheck and somehow said she's sending 2 debicheck requests then the other is for cancelation. I called her to understand the issue but from the word go she was telling me where to get off and I accepted it.
I keep following up for my refund and she keeps being rude. I have the messages and her attempt to pay me back using her own money when I told her that I am going to open a ***** case, minutes later she deleted all her messages not knowing I already screenshot.
I would like to be refunded and expose employee 502504, in case anyone is using her as an Advisor. She is submitting double off everything and surely keeping one for herself.
I want my refund!!
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
I want my refund today, there's no way that it was said that I will receive my refund on Monday and its Wednesday today, no communication or any kind of update.
As mentioned before, I have been with Old Mutual for 30 years now and trust you me, I will ensure everyone that's questioning all their policies with you just because of one unskilled insensitive employee. OM probably isn't shaken because this has happened in 2023 where an innocent employee was fired because he came clean about *******ion and ***** that takes place internally. I will not be the one to be going through ***** scandals and having your employees protect each other in branches. I WANT MY MONEY BACK AND REMOVE ME ENTIREL FROM YOUR *****ULENT SYSTEMS.
I am a damn Customer Relations Specialist and I know exactly what it is to be one.
I want my refund today, there's no way that it was said that I will receive my refund on Monday and its Wednesday today, no communication or any kind of update.
As mentioned before, I have been with Old Mutual for 30 years now and trust you me, I will ensure everyone that's questioning all their policies with you just because of one unskilled insensitive employee. OM probably isn't shaken because this has happened in 2023 where an innocent employee was fired because he came clean about *******ion and ***** that takes place internally. I will not be the one to be going through ***** scandals and having your employees protect each other in branches. I WANT MY MONEY BACK AND REMOVE ME ENTIREL FROM YOUR *****ULENT SYSTEMS.
I am a damn Customer Relations Specialist and I know exactly what it is to be one.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management