NR
Nthabiseng R
1 reviews | Active since Oct 2024
27 Feb 2025, 14:12
NO VALUE FOR MONEY SERVICE
On 27/02/2025, I contacted Old Mutual at approximately 13:52 to inquire about my Greenlight policy. After verifying my details with the service consultant, I was placed on hold for 25 minutes. The service consultant appeared disinterested as she verified my details, i gave her the benefit of the doubt until i realized that she intentionally placed me on hold , repeatedly checking the line without speaking, as if trying to make me give up on the call which i eventually did. This experience was unacceptable, and I have decided to move my policies elsewhere.This service is ridiculous
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Old Mutual's replyOfficial
27 Feb 2025, 14:26Hi Nthabiseng,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced in trying to receive assistance with your policy.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing this matter thoroughly.
One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced in trying to receive assistance with your policy.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing this matter thoroughly.
One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2025, 14:26
Official
Hi Nthabiseng,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced in trying to receive assistance with your policy.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing this matter thoroughly.
One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced in trying to receive assistance with your policy.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing this matter thoroughly.
One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management