CM
Carol M
1 reviews | Active since Jan 2020
15 Jan 2020, 10:01
No updates on my query to close the account
The service is not acceptable its just frustrating. It started with a *****ulant transaction of Euros on my account on 6.12.2019. I was told it was my fault then I asked that my account be closed and my funds transferred to my other bank. Its now15.01.2020 NO help at all, I have 10 ref numbers meaning follow-ups but nothing is coming through. I really need the funds as they were for the school. SEATING AT THE BRANCH waiting for HELP.
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Old Mutual's replyOfficial
15 Jan 2020, 10:58Dear Carol Mthembu
I acknowledge receipt of your complaint.
This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be contact with you directly to assist with resolving your complaint.
Regards
Thabiet MintinOld Mutual Complaints Management
I acknowledge receipt of your complaint.
This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be contact with you directly to assist with resolving your complaint.
Regards
Thabiet MintinOld Mutual Complaints Management
Old Mutual's reply15 Jan 2020, 10:58
Official
Dear Carol Mthembu
I acknowledge receipt of your complaint.
This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be contact with you directly to assist with resolving your complaint.
Regards
Thabiet MintinOld Mutual Complaints Management
I acknowledge receipt of your complaint.
This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be contact with you directly to assist with resolving your complaint.
Regards
Thabiet MintinOld Mutual Complaints Management