AT
Aziwe T
1 reviews | Active since Apr 2015
25 May 2026, 13:13
No update on reinstated policy
It’s as if they don’t want to even assist at this point, I paid to reinstate my pollock that lapsed and have not received any feedback since, been at the branch with no luck, at this point I just want to move it elsewhere because the person covered on the policy is too old to start a new one and I think they’re just avoiding to reinstate it deliberately if that’s the case they must refund me policy number is 69345SB***0
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Old Mutual's replyOfficial
25 May 2026, 14:48Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 14:48
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management