"No trasparency at all extremely poor Customer service"

At the beginning of this year I went to Bellville branch for assistance with my finances , I first contacted the Customer service line however I was not assisted then I went in a Bellville Branch and spoke to Nobesuthu just can not remember the surname. I have been having the retirement plan with organization for more than 4 years and I was going through financial difficulties and then I decided to go in and get funds from the plan they could not assist me at all . I seriously need my money for my personal needs which can even coast my life , I am really in need of this money as I was previously told that I can only get it until I am 65 years I do even know that I will reach that due to my health condition. This was never explained to me that I can only get my money when I am on retirement .The current situation at the moment is that I am the only one working at my household my husband is not working due to his illness conditions which makes the situation even worse for me and my family . Please assist I really need my money I am failing to understand as in why is it so difficult to get my money I even went as far as stop paying this plan as I can not afford to pay anymore but they still keeping my money. They really need to explain such thing to people when they need sales they act so friendly once you sign off the papers they are done with you , it should not be like that.

Wish I can be assisted , as I feel that I am fighting a losing battle with Old Mutual.

Thanking you in Advance.