No Transparency or Customer Service

After contributing to a pension product for more than 35 years I recently decided to retire from the fund. It took much longer that it should have due to incompetence from the administrator and Old Mutual even still tried to put through two debit orders after I indicated my resignation from the fund. When payout occurred it was less than what had been indicated on the online portal and for three months now I have been requesting their calculations only to be told by their Arbitration Complaints Management Department that my request for information will be followed up - and then nothing happens. I have now lodged a complaint with NFOSA - hopefully they will be able to get Old Mutual to furnish me with their calculations.