No transparency or communication about 2 Pot withdrawal claims

I'm writing this Review as a very sad and disappointed Client at Old Mutual, as we all know that most Employees have been waiting for 2 pot withdrawals, which opened on the 1st of September today, it's the 3rd of October still no Direction or what's so ever from our fund administrator being old mutual. First all other fund administrators opened and accepted claims from the 1st of September, Old mutual, surprised us on 1st of September by Notifying us that they will only be able to accept withdrawal claims from 23rd of September, that really messed up out plans as clients who were in need of our money, then they decided to open for Claims on the 18th, which is Isaw the notification on the 19th and did my Claim through the WhatsApp channel that they gave us, which is not really useful or effective coz nothing is happening there and when you calling their call centres their employees are also not so clear and they cannot even give us a straight answer about when we can get our money or the status of our claims. This is really putting us on a frustrating point, as the decision to withdraw was not a n easy one, we only did it because the Financial situation that we found our selves in was leaving us no choice, but now we are left in the dark, when are we getting our money? Is the money even there? Why there is no communication with status of our claims, If old mutual cannot be trusted please tell us so that we us our employers to move our provident funds to more reputable and trusted companies