No transparency

am disappointed with the service I have received from Old Mutual. Despite making my monthly instalments, I do not receive monthly statements showing my outstanding balance and how much I still owe. There is very little communication, which makes it difficult to track my account and understand how my payments are being allocated.

As a customer, I believe I should receive regular statements and clear updates. The lack of transparency leaves me concerned that I may be paying fees or charges that I am not aware of. I hope Old Mutual improves its communication and provides customers with accurate monthly account statements.