No support service whatsoever.

I have been receiving shocking support from the Old Mutual Money Account Support staff, that's if I even do receive support. My first email was dated 4 October 2019 upon which I received a reference number MMAS***, I only received a reply from them on 8 October 2019 asking for my details upon which I gave them and someone would contact me, I am still waiting for someone to contact me regarding my query. My second email to support on a different query was dated 13 November 2019 upon which I received a reference number MMAS***, to date there has been no attempt to make contact. If this is the service I can expect going forward then I will just close my account and go look elsewhere where I will be valued as a client