NO SERVICE WHAT SO EVER!!!!!!

Item: Old Mutual
Rating: 1
Author: Hazel S

I understand that we under lockdown, but that is no excuse to not be responding on both mail and telephone. Ive spent 2 hours today trying to connect to an Old Mutual agent about my policy to no avail. I sent an email a few days ago and still no reponse. its like there is no one working at this company. THERE IS NO SERVICE WHAT SO EVER!!!!!!

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

27 May 2020, 10:35

Dear Hazel Sikhundla

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Kareemah Sulayman
Old Mutual Complaints Management

Old Mutual's reply27 May 2020, 10:35

Official

Dear Hazel Sikhundla

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Kareemah Sulayman
Old Mutual Complaints Management

Hazel S's updateReviewer Update

28 May 2020, 08:04

Good Day

Please note that I have still not been contacted, and i cannot send a follow up e-mail due to the mailbox being full.

when am i gonna get assistance????????????????

Hazel S's update28 May 2020, 08:04

Reviewer Update

Good Day

Please note that I have still not been contacted, and i cannot send a follow up e-mail due to the mailbox being full.

when am i gonna get assistance????????????????