JS
Jo-Ann Stanley
1 reviews | Active since Feb 2019
21 Feb 2019, 13:32
No service or response from old mutual group schemes
I have made numerous attempts to contact Old mutual regarding a policy via their call centre and email but keep receiving automated responses and no answer at their call centres. None whatsoever. No response from their complaints department either.
This is day number 3, meaning 48 hours have passed(their response policy) and no one has helped me. The service is pathetic and I am very frustrated.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
21 Feb 2019, 14:49Dear Jo-Ann
We received your review of 21 February 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 21 February 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Old Mutual's reply21 Feb 2019, 14:49
Official
Dear Jo-Ann
We received your review of 21 February 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 21 February 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
JS
Jo-Ann Stanley's updateReviewer Update
21 Feb 2019, 17:39I won't hold my breath. Still no response. Still no follow up.
This too must be an automated response to your many Hello Peter negative reviews.
JS
Jo-Ann Stanley's update21 Feb 2019, 17:39
Reviewer Update
I won't hold my breath. Still no response. Still no follow up.
This too must be an automated response to your many Hello Peter negative reviews.