AB
Aggro B
1 reviews | Active since Sept 2015
08 Jun 2020, 09:38
No Service, No Support
I'm trying to withdraw funds from my sons Education Plan policy. Your call centre doesn't answer a phone. Your Customer Services emails go unanswered.
I want to 1) withdraw for my sons school fees 2) close my policy.
Can I please get some assistance in this regard? Or should I instruct my attorneys to action?
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
08 Jun 2020, 11:56Dear Talon
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply08 Jun 2020, 11:56
Official
Dear Talon
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
AB
Aggro B's updateReviewer Update
18 Jun 2020, 10:54Dear Brent,
I've jumped through all the suggested hoops and yet no progress has been made on this matter. It's been 10 days.
Please advise what the delay is.
I've jumped through all the suggested hoops and yet no progress has been made on this matter. It's been 10 days.
Please advise what the delay is.
AB
Aggro B's update18 Jun 2020, 10:54
Reviewer Update
Dear Brent,
I've jumped through all the suggested hoops and yet no progress has been made on this matter. It's been 10 days.
Please advise what the delay is.
I've jumped through all the suggested hoops and yet no progress has been made on this matter. It's been 10 days.
Please advise what the delay is.
AB
Aggro B's updateReviewer Update
29 Jun 2020, 09:53Last update. Brent got me my money paid out after a few weeks. So thanks for that Brent. But it was a very frustrating process where I felt like I had to plead for my own money. So I cannot recommend anyone at any time giving Old Mutual any money to save, ever!
It also seems that the account is not closed. And that's not what I want. I want it closed. For obvious reasons. So the battle continues.
It also seems that the account is not closed. And that's not what I want. I want it closed. For obvious reasons. So the battle continues.
AB
Aggro B's update29 Jun 2020, 09:53
Reviewer Update
Last update. Brent got me my money paid out after a few weeks. So thanks for that Brent. But it was a very frustrating process where I felt like I had to plead for my own money. So I cannot recommend anyone at any time giving Old Mutual any money to save, ever!
It also seems that the account is not closed. And that's not what I want. I want it closed. For obvious reasons. So the battle continues.
It also seems that the account is not closed. And that's not what I want. I want it closed. For obvious reasons. So the battle continues.