No service from Old Mutual regarding Retirement Annuity

A few weeks ago Old Mutual's "My Portfolio" website unexpectedly blocked online access to my retirement annuity details. In spite of spending a total of around 40 minutes on hold ("please do not hang up" pleads the anonymous voice) and four or five e-mails, nothing has changed. I presented OM with an ultimatum; fix the problem, or I will do a Section 14 transfer out of your RA fund to Coronation. A week later, I have now done this, as OM could, it would appear from their inability or unwillingness to assist, simply not be bothered about losing clients. To the younger generation of investors: avoid the OM dinosaur and experience the customer-orientated service provided by the likes of Coronation, Allan Gray and many other dynamic investment groups.