NH
Nico H
1 reviews | Active since Sept 2020
29 Sept 2020, 12:28
No service from Old Mutual
Lockdown appears to be an excuse for poor service. Trying to terminate an international investment that is now worth less than 14 years ago. Completed all required documents by 13 August, OM confirmed everything "Good". Correspondence says 15 days to complete transaction 4 days to transfer funds. Now 30 days later unable to get a response from old mutual via e-mail and no feedback on when funds will be available. I would not recommend ever using this company.
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Old Mutual's replyOfficial
29 Sept 2020, 13:47Dear Nico Hattingh
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply29 Sept 2020, 13:47
Official
Dear Nico Hattingh
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management