PO
Pieter O
1 reviews | Active since Jul 2019
27 Oct 2025, 12:00
No Service
On 2025/09/02 I sent a request to Old Mutual to make changes to my current policy with them. On 2025/09/09 I sent a second request for the changes. I received a mail back requesting me to send a signed request. On 2025/09/10 I sent the signed request through. On 2025/09/12 I was phoned by a consultant to reduce my premium. He offered a new policy with less value for a higher premium than what I am currently paying. I informed the consultant that I need my premium to be reduced. He couldn't help me. On 2025/09/17 I received a quote for only one part of my policy. On 2025/09/25 I again requested quotes for the rest. On 2025/09/30 I received the rest of the quotes. I assessed the quotes and on 2025/10/09 I sent through the signed documents requesting changes based on the supp**** quotes On 2025/10/16 I requested feedback because no changes were made. On 2025/10/22 I requested feedback again because no changes were made. On 2025/10/27 I requested feedback again because no changes were made.
I had numerous calls from other departments in Old Mutual regarding other products during this time. Each time I would ask them to assist me to resolve my current issue. And all of them referred me to another department.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
27 Oct 2025, 12:23Good day Pieter,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Oct 2025, 12:23
Official
Good day Pieter,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
PO
Pieter O's updateReviewer Update
06 Nov 2025, 13:29I received a reply on my complaint on 2025/10/27, that my complaint will be investigated. It has been almost 2 weeks without any feedback regarding this issue.
I have sent a cancelation request of this policy on 2025/10/31 to the Old mutual service department's mail address. Because they are NOT addressing my request.
And I sent the same request through to 2 other Old mutual mail addresses on 2025/11/03, 2025/11/04, 2025/11/05 & 2025/11/06
Still no response.
I am receiving NO service from Old Mutual. NO SERVICE, NO RESPONSE, NO FEEDBACK
I have sent a cancelation request of this policy on 2025/10/31 to the Old mutual service department's mail address. Because they are NOT addressing my request.
And I sent the same request through to 2 other Old mutual mail addresses on 2025/11/03, 2025/11/04, 2025/11/05 & 2025/11/06
Still no response.
I am receiving NO service from Old Mutual. NO SERVICE, NO RESPONSE, NO FEEDBACK
PO
Pieter O's update06 Nov 2025, 13:29
Reviewer Update
I received a reply on my complaint on 2025/10/27, that my complaint will be investigated. It has been almost 2 weeks without any feedback regarding this issue.
I have sent a cancelation request of this policy on 2025/10/31 to the Old mutual service department's mail address. Because they are NOT addressing my request.
And I sent the same request through to 2 other Old mutual mail addresses on 2025/11/03, 2025/11/04, 2025/11/05 & 2025/11/06
Still no response.
I am receiving NO service from Old Mutual. NO SERVICE, NO RESPONSE, NO FEEDBACK
I have sent a cancelation request of this policy on 2025/10/31 to the Old mutual service department's mail address. Because they are NOT addressing my request.
And I sent the same request through to 2 other Old mutual mail addresses on 2025/11/03, 2025/11/04, 2025/11/05 & 2025/11/06
Still no response.
I am receiving NO service from Old Mutual. NO SERVICE, NO RESPONSE, NO FEEDBACK
Old Mutual's replyOfficial
07 Nov 2025, 02:18Good day Pieter O,
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply07 Nov 2025, 02:18
Official
Good day Pieter O,
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
13 Nov 2025, 16:26Good day, Pieter O.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 16:26
Official
Good day, Pieter O.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
PO
Pieter O's updateReviewer Update
17 Nov 2025, 11:34Good morning,
Just a correction to your reply.
The only reason you were in contact with me is because I contacted you. You did not contact me.
After I sent 4 emails with the necessary signed document attached. My request was still not processed.
I had to call Old Mutual 3 times. Spent more than an hour & a half on these phone calls in order to get my policy canceled.
My original request was sent on 2025/10/31, but the policy was only canceled effective 2025/11/07 after my 3rd phone call to you.
And although my original cancelation request was before the debit date. You extended it past the debit date to "*****" another months premium from me, even thought I canceled it in time as per your rules.
Now I must hope that the next premium is not deducted. And if it is, hope and pray that I get refunded within a month. You already owe me the previous month's premium.
As I said in my previous replay.
NO SERVICE, NO RESPONSE, NO FEEDBACK
Just a correction to your reply.
The only reason you were in contact with me is because I contacted you. You did not contact me.
After I sent 4 emails with the necessary signed document attached. My request was still not processed.
I had to call Old Mutual 3 times. Spent more than an hour & a half on these phone calls in order to get my policy canceled.
My original request was sent on 2025/10/31, but the policy was only canceled effective 2025/11/07 after my 3rd phone call to you.
And although my original cancelation request was before the debit date. You extended it past the debit date to "*****" another months premium from me, even thought I canceled it in time as per your rules.
Now I must hope that the next premium is not deducted. And if it is, hope and pray that I get refunded within a month. You already owe me the previous month's premium.
As I said in my previous replay.
NO SERVICE, NO RESPONSE, NO FEEDBACK
PO
Pieter O's update17 Nov 2025, 11:34
Reviewer Update
Good morning,
Just a correction to your reply.
The only reason you were in contact with me is because I contacted you. You did not contact me.
After I sent 4 emails with the necessary signed document attached. My request was still not processed.
I had to call Old Mutual 3 times. Spent more than an hour & a half on these phone calls in order to get my policy canceled.
My original request was sent on 2025/10/31, but the policy was only canceled effective 2025/11/07 after my 3rd phone call to you.
And although my original cancelation request was before the debit date. You extended it past the debit date to "*****" another months premium from me, even thought I canceled it in time as per your rules.
Now I must hope that the next premium is not deducted. And if it is, hope and pray that I get refunded within a month. You already owe me the previous month's premium.
As I said in my previous replay.
NO SERVICE, NO RESPONSE, NO FEEDBACK
Just a correction to your reply.
The only reason you were in contact with me is because I contacted you. You did not contact me.
After I sent 4 emails with the necessary signed document attached. My request was still not processed.
I had to call Old Mutual 3 times. Spent more than an hour & a half on these phone calls in order to get my policy canceled.
My original request was sent on 2025/10/31, but the policy was only canceled effective 2025/11/07 after my 3rd phone call to you.
And although my original cancelation request was before the debit date. You extended it past the debit date to "*****" another months premium from me, even thought I canceled it in time as per your rules.
Now I must hope that the next premium is not deducted. And if it is, hope and pray that I get refunded within a month. You already owe me the previous month's premium.
As I said in my previous replay.
NO SERVICE, NO RESPONSE, NO FEEDBACK
Old Mutual's replyOfficial
18 Nov 2025, 08:02Hi Pieter O
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2025, 08:02
Official
Hi Pieter O
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management