NB
Nydia B
1 reviews | Active since Sept 2018
26 Feb 2025, 11:22
No service
I submitted a section 14 transfer on the 20th of December 2024 to Old Mutual. Up to today have not received any progress as per Old Mutuals processing time should have received the form H 10 working days from receipt it is now almost three months down the line and still nothing I have called and all they do is escalate the query.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
26 Feb 2025, 11:33Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2025, 11:33
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
NB
Nydia B's updateReviewer Update
11 Mar 2025, 10:16Still no assistance since the 26th Feb 2025 have never experience service like this is it a wonder client is moving her business
NB
Nydia B's update11 Mar 2025, 10:16
Reviewer Update
Still no assistance since the 26th Feb 2025 have never experience service like this is it a wonder client is moving her business
Old Mutual's replyOfficial
11 Mar 2025, 11:05Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2025, 11:05
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management