1 reviews | Active since May 2016

18 May 2016, 10:41

NO SERVICE AT ALL

<p>It is with regret that I have to resort to these meusures, but if I get no response from an institution such as Old Mutual where else am I to go.</p> <p>Firstly I have been a client of Old Mutual for more than 30 years and could never fault their service, however in the last two years their service has dropped from 100% to 0. </p> <p>In Desember 2015 I try to contact my Old Mutual finansiel adviser. Telephone calls, sms and email could not get any response, I neaded tax returns for previous years. My tax adviser eventually got hold of her and the right information.</p> <p>In my latest investment advise I was informed that would assist if need be. I emailed their service at oldmutual.com and requested assistance on the 5/ 5 / 2016. I received a email that i would get assistance within 48 hours or sooner. I again requested the same request 10/05/2016 and until know have mot received any assistance. !!!!!!!!!</p> <p> </p>

0
Replies (2)
Old Mutual
Old Mutual's reply18 May 2016, 10:58
Official

Hi Maryna,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Thabiet Mintin

Complaints Management

Old Mutual
Old Mutual's reply19 May 2016, 09:41
Official

Hi Maryna,

I refer to the telephone call made. As confirmed an apointment has been set up for the 26th. Thank you for your time and allowing us to respond on matters.

Kind regards,

Thabiet Mintin

Complaints Management