IvdW
Ike van der Westhuizen
1 reviews | Active since Mar 2009
03 Sept 2026, 14:58
No service and systems gets blamed
I have a client that is sick and needs to be moved to a frail care centre permanently. The frail care centre requires a deposit to be paid to them. We asked for a cash withdrawal amount from his investment middle August already. To date we have not had any response. I called the call centre now on ***and spoke to a very arrogant agent called Simamkele Kraai. The last requirements you requested were send on the 27th already but nobody actioned or worked on the case since then.
This is completely unacceptable. We need this matter attended to urgently.
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Old Mutual's replyOfficial
03 Sept 2026, 15:23Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2026, 15:23
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management