ER
Elzonia R

1 reviews | Active since Jan 2024

06 Jan 2026, 17:02

No service and No one should invest with old mutual

I submitted a withdrawal form in the beginning of December and was informed that i would get my funds by the 05th of January but still have not received anything. I also went into a branch but just as useless. Told me i must wait till end of the month cause an agent didn't submit my documents. They still want to benefit from my investment but not assist me. I requested to speak to a manager but was informed that the manager not there. I than called them and spoke to Denise who became rude because i was already irate. I will move my entire investment from them. ANDY ***

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Replies (1)
Old Mutual
Old Mutual's reply06 Jan 2026, 17:17
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management