No service

I have polices with Old Mutual and due to the inconsistency and lack of service, I am moving certain investments but a form from Discovery was submitted 2 weeks ago and Old Mutual has still not moved my policy over and continues to charge me, for what??? I done know cause this policy was meant to be with discovery. On top of that, I disinvested 2 policies and was meant to receive the funds by the 12 , 1 was received but not the other. Why ? And again… no real answer. Can’t Old Mutual get their clients sorted cause this is why people are moving, even the online portal is useless. This is not my first issue with OM and that’s why I am choosing to move what I can cause I am paying for service not excuses and delays. Life doesn’t stop when OM decides to drop the ball.