No service

I have held on for assistance for 53 minutes. Two calls. Both get dropped at the end of the holding period. Its a beyond disgusting service and I am feeling such lack of faith in an institution that holds our life insurance policy that I actually want to cancel and take up insurance elsewhere. There is NO customer service. All we are trying to do is find out why our premium has not been deducted for July. We have done everything requested of us. We want to pay....apparently this is a bad thing or Old Mutual just does not care about its customers. This is the 2nd time I've been forced to report my woes with them on Hello Peter. My account number is 017 675 807 - Policy IC van Dyk.