No Service

Deeply disappointed with the level of service that I received from my financial advisor. It seems you are just everything as long as you write business and they can get commission but when you want to disinvest there is just no acknowledgement, I had to ask twice and still no response back - to try and call is another mission (16 Min and still holding to speak to an consultant) No wonder everyone that I spoke to complains about Old Mutual. I want to disinvest my policy submitted everything to my Old Mutual advisor it is not a lot but it is still mine. I know there is a process to follow and you have a SLA that you have to adhere to but NO REPONSE is not acceptable.