NO SERVICE
No service at all. I´ve been trying since 5 May 2021 to obtain a Statement of my late father, submitting the correct documents, without any feedback from Old Mutual. Old Mutual do not have have any kind of customer service.
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Replies (2)
Old Mutual's replyOfficial
07 Jun 2021, 12:00Dear Mariette H
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply07 Jun 2021, 12:00
Official
Dear Mariette H
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
's updateReviewer Update
07 Jun 2021, 12:20I´ve been in contact with Leslie Maart, in your department. She forwarded my complaint last week with no positive feedback or reply.
If I struggle now just to get the statement, how am I going to struggle once I submit the claim?
If I struggle now just to get the statement, how am I going to struggle once I submit the claim?
's update07 Jun 2021, 12:20
Reviewer Update
I´ve been in contact with Leslie Maart, in your department. She forwarded my complaint last week with no positive feedback or reply.
If I struggle now just to get the statement, how am I going to struggle once I submit the claim?
If I struggle now just to get the statement, how am I going to struggle once I submit the claim?