LT
Lize T
1 reviews | Active since Jan 2012
02 Sept 2020, 14:20
No service
I spend 25 minutes on the phone to get hold of a customer consultant to help me, only to get cut off in the end, due to no one answering the phones. Be that as it may, what frustrates me more is that I app**** for a 4 month premium holiday from 1 May - 1 Sept ( End May,End June, End July and End August), so my next premium should only go off on 28 September. When I woke up this morning, OM took the premium from my account on the 1st - the premium that I did not budget on! So NOT happy! Please get someone to phone me to sort this out ASAP
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Old Mutual's replyOfficial
03 Sept 2020, 06:20Dear Lize
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply03 Sept 2020, 06:20
Official
Dear Lize
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints Management