CZ
Cherryl Z
1 reviews | Active since Jul 2014
27 Sept 2020, 14:42
NO SERVICE!!!!
For the past 3 weeks I have been sending emails in response to an email I received from Old Mutual, regarding my missed premium. I have been asking for someone to contact me to make arrangements. It is now VERY URGENT, so PLEASE CONTACT ME BEFORE 1st October!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
28 Sept 2020, 08:47Dear Cherryl van Zijl
I acknowledge receipt of your complaint. We are sorry to hear of your service experience,
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience,
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply28 Sept 2020, 08:47
Official
Dear Cherryl van Zijl
I acknowledge receipt of your complaint. We are sorry to hear of your service experience,
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience,
This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
CZ
Cherryl Z's updateReviewer Update
28 Sept 2020, 11:51PLEASE!!!!!!!!!!!!! I NEED SOMEONE TO CALL ME URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHY ARE YOU STILL IGNORING ME????????????????????????????????????????????????????????????????
WHY ARE YOU STILL IGNORING ME????????????????????????????????????????????????????????????????
CZ
Cherryl Z's update28 Sept 2020, 11:51
Reviewer Update
PLEASE!!!!!!!!!!!!! I NEED SOMEONE TO CALL ME URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHY ARE YOU STILL IGNORING ME????????????????????????????????????????????????????????????????
WHY ARE YOU STILL IGNORING ME????????????????????????????????????????????????????????????????
CZ
Cherryl Z's updateReviewer Update
28 Sept 2020, 14:58Thank you for getting someone to phone me........but that person cannot help me?????
In the email you sent to me regarding the missed premium, you gave me 3 options, and I chose option 3 (someone to call me to make arrangements). I have responded to that email multiple times in the past 3 weeks. The person who has just called me informs me that there is a tracker on my bank account so that the moment money comes into my account the missed premium will be paid.
WHO AUTHORISED THIS WITHOUT FIRST CONTACTING ME AS PER MY REQUEST?????????????????????????????????????????????????????????
In the email you sent to me regarding the missed premium, you gave me 3 options, and I chose option 3 (someone to call me to make arrangements). I have responded to that email multiple times in the past 3 weeks. The person who has just called me informs me that there is a tracker on my bank account so that the moment money comes into my account the missed premium will be paid.
WHO AUTHORISED THIS WITHOUT FIRST CONTACTING ME AS PER MY REQUEST?????????????????????????????????????????????????????????
CZ
Cherryl Z's update28 Sept 2020, 14:58
Reviewer Update
Thank you for getting someone to phone me........but that person cannot help me?????
In the email you sent to me regarding the missed premium, you gave me 3 options, and I chose option 3 (someone to call me to make arrangements). I have responded to that email multiple times in the past 3 weeks. The person who has just called me informs me that there is a tracker on my bank account so that the moment money comes into my account the missed premium will be paid.
WHO AUTHORISED THIS WITHOUT FIRST CONTACTING ME AS PER MY REQUEST?????????????????????????????????????????????????????????
In the email you sent to me regarding the missed premium, you gave me 3 options, and I chose option 3 (someone to call me to make arrangements). I have responded to that email multiple times in the past 3 weeks. The person who has just called me informs me that there is a tracker on my bank account so that the moment money comes into my account the missed premium will be paid.
WHO AUTHORISED THIS WITHOUT FIRST CONTACTING ME AS PER MY REQUEST?????????????????????????????????????????????????????????
CZ
Cherryl Z's updateReviewer Update
07 Oct 2020, 10:51PLEASE CALL ME URGENTLY!!!!!!
YOUR EMPLOYEES KEEP MESSING THINGS UP!!!!!!!
I HAVE AGAIN RESPONDED 3 TIMES TO YOUR EMAIL (OPTION 3) BUT NOBODY CALLS ME BECAUSE NONE OF YOUR EMPLOYEES ARE LITERATE ENOUGH TO READ EMAILS, AND NONE ARE COMPETENT ENOUGH TO DO WHAT THEY SAY THEY WILL DO!!!!!!!
YOUR EMPLOYEES KEEP MESSING THINGS UP!!!!!!!
I HAVE AGAIN RESPONDED 3 TIMES TO YOUR EMAIL (OPTION 3) BUT NOBODY CALLS ME BECAUSE NONE OF YOUR EMPLOYEES ARE LITERATE ENOUGH TO READ EMAILS, AND NONE ARE COMPETENT ENOUGH TO DO WHAT THEY SAY THEY WILL DO!!!!!!!
CZ
Cherryl Z's update07 Oct 2020, 10:51
Reviewer Update
PLEASE CALL ME URGENTLY!!!!!!
YOUR EMPLOYEES KEEP MESSING THINGS UP!!!!!!!
I HAVE AGAIN RESPONDED 3 TIMES TO YOUR EMAIL (OPTION 3) BUT NOBODY CALLS ME BECAUSE NONE OF YOUR EMPLOYEES ARE LITERATE ENOUGH TO READ EMAILS, AND NONE ARE COMPETENT ENOUGH TO DO WHAT THEY SAY THEY WILL DO!!!!!!!
YOUR EMPLOYEES KEEP MESSING THINGS UP!!!!!!!
I HAVE AGAIN RESPONDED 3 TIMES TO YOUR EMAIL (OPTION 3) BUT NOBODY CALLS ME BECAUSE NONE OF YOUR EMPLOYEES ARE LITERATE ENOUGH TO READ EMAILS, AND NONE ARE COMPETENT ENOUGH TO DO WHAT THEY SAY THEY WILL DO!!!!!!!