No return of phone call

Further to the below I am freaking sick and tired of having to resort to Hello Peter to get some form of action or response from you. I contacted your offices on your 0860 number, the groupscheme one and spoke to one of your agents. I told her that there is a gentleman that had previously contacted me from your complaints / compliance department and I needed to speak to him. I told the girl I do not want to speak to an agent.She promised me a call back within 24 hours, said that her TL would contact me. THIS WAS 3 FLIPPING WEEKS AGO!!!! Your calls are recorded right? Find this call, listen and assess it. There must be some form of repercussion if your agent promises a client something and the service is not delivered. <br> <br> This is my second complaints letter following that of 25 March 2015.We are entering the 5 month since my mother's death and I am getting freaking tired of having to hassle with you and my next step is the Ombudsman because this is utter BS!