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Lebohang M
1 reviews | Active since Oct 2025
04 Oct 2025, 06:54
No response to my refund -No complaints department
I'm writing to express my frustration regarding the prolonged processing of my policy (69203P***). All required documents were submitted, and I was informed that I would receive feedback within 10 days. However, it's been considerably longer than expected, and I haven't received any updates since September 3rd. Old mutual limited is take 45 days to respond to customers.
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Replies (2)
Old Mutual's replyOfficial
04 Oct 2025, 09:44Good day Lebohang, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Oct 2025, 09:44
Official
Good day Lebohang, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Lebohang M's updateReviewer Update
04 Oct 2025, 09:49 OMG69203P***
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Lebohang M's update04 Oct 2025, 09:49
Reviewer Update
OMG69203P***