MN
Malcolm N
1 reviews | Active since Dec 2016
24 Nov 2025, 16:27
No response to e-mails
I sent an email to *** on 27-Oct-2025 and to date have received no response.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
24 Nov 2025, 16:58Good day Malcolm,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. \
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours, should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. \
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours, should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Nov 2025, 16:58
Official
Good day Malcolm,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. \
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours, should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. \
We are committed to investigating this matter thoroughly and will make direct contact with you during business hours, should further information be required.
Kind regards
Old Mutual Complaints Management
MN
Malcolm N's updateReviewer Update
28 Nov 2025, 13:23Good day, Old Mutual Complaints Management,
There has been no progress on this matter as yet!
#BlackFriday
There has been no progress on this matter as yet!
#BlackFriday
MN
Malcolm N's update28 Nov 2025, 13:23
Reviewer Update
Good day, Old Mutual Complaints Management,
There has been no progress on this matter as yet!
#BlackFriday
There has been no progress on this matter as yet!
#BlackFriday
Old Mutual's replyOfficial
28 Nov 2025, 14:12Good Day Malcolm,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2025, 14:12
Official
Good Day Malcolm,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
MN
Malcolm N's updateReviewer Update
02 Dec 2025, 12:06You keep advising that the matter is being attended to whilst clearly it is not. Is it higher grade to commit to a turnaround time?
My query and decision to invest is time sensitive. Is there anyone at Old Mutual that is competent enough to read and understand English and then compile a response on e-mail to a very simple query?
My query and decision to invest is time sensitive. Is there anyone at Old Mutual that is competent enough to read and understand English and then compile a response on e-mail to a very simple query?
MN
Malcolm N's update02 Dec 2025, 12:06
Reviewer Update
You keep advising that the matter is being attended to whilst clearly it is not. Is it higher grade to commit to a turnaround time?
My query and decision to invest is time sensitive. Is there anyone at Old Mutual that is competent enough to read and understand English and then compile a response on e-mail to a very simple query?
My query and decision to invest is time sensitive. Is there anyone at Old Mutual that is competent enough to read and understand English and then compile a response on e-mail to a very simple query?
Old Mutual's replyOfficial
02 Dec 2025, 13:58Good Day Malcolm,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2025, 13:58
Official
Good Day Malcolm,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
MN
Malcolm N's updateReviewer Update
03 Dec 2025, 11:32I received an e-mail from Lindi, without responding to my last e-mail. There is no response to the e-mail I sent last year. The feedback provided on the administration fee is false. I am being asked to go to an Old Mutual branch for assistance whilst my preferred method of communication is e-mail and the website function to update addresses in not functioning!
MN
Malcolm N's update03 Dec 2025, 11:32
Reviewer Update
I received an e-mail from Lindi, without responding to my last e-mail. There is no response to the e-mail I sent last year. The feedback provided on the administration fee is false. I am being asked to go to an Old Mutual branch for assistance whilst my preferred method of communication is e-mail and the website function to update addresses in not functioning!
Old Mutual's replyOfficial
03 Dec 2025, 12:46Good day, Malcolm N.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
We also see that you have responded to the email sent to you. Kindly continue liaising directly with the team, as they are actively assisting you via that channel and will support you until the matter is fully resolved.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
We also see that you have responded to the email sent to you. Kindly continue liaising directly with the team, as they are actively assisting you via that channel and will support you until the matter is fully resolved.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2025, 12:46
Official
Good day, Malcolm N.
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
We also see that you have responded to the email sent to you. Kindly continue liaising directly with the team, as they are actively assisting you via that channel and will support you until the matter is fully resolved.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
We also see that you have responded to the email sent to you. Kindly continue liaising directly with the team, as they are actively assisting you via that channel and will support you until the matter is fully resolved.
Regards
Old Mutual Complaints Management