JW
Jannie W
1 reviews | Active since Oct 2013
28 Jan 2015, 15:22
No response to correspondence which is pathetic
I requested normal info on three policy's but did not even received a reply. This is after six e-mails since 15.1.2015. Is this normal behaviour from this Big Brother ?
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Old Mutual's replyOfficial
29 Jan 2015, 09:37Hello JanniedeWit,
I am so sorry to hear that you have not received a response to your previous e-mails. I am aware that the area you have e-mailed has a big increase in volumes, however, the amount of times you have had to correspond is not acceptable.
I have escalated this to the manager of the area and they will provide both you and I with feedback.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
I am so sorry to hear that you have not received a response to your previous e-mails. I am aware that the area you have e-mailed has a big increase in volumes, however, the amount of times you have had to correspond is not acceptable.
I have escalated this to the manager of the area and they will provide both you and I with feedback.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
Old Mutual's reply29 Jan 2015, 09:37
Official
Hello JanniedeWit,
I am so sorry to hear that you have not received a response to your previous e-mails. I am aware that the area you have e-mailed has a big increase in volumes, however, the amount of times you have had to correspond is not acceptable.
I have escalated this to the manager of the area and they will provide both you and I with feedback.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
I am so sorry to hear that you have not received a response to your previous e-mails. I am aware that the area you have e-mailed has a big increase in volumes, however, the amount of times you have had to correspond is not acceptable.
I have escalated this to the manager of the area and they will provide both you and I with feedback.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management