No response or follow up from consultant.

Good day. I have my pension invested at Old Mutual. About four months ago I had good reason to go see them, as with my being 65 hrs old, and having lost my 23 yr old contract with the university, basically my only source of income, I needed to know the state of the investment and if it had matured, as I probably may seriously need to draw on it. I couldn't remember for how long it had been invested. I went to see them, spoke to a consultant. I didn't have any policy information on the policy/investment, as I couldn't find any statement from them. They seem to only sometimes send a statement once a year. As a result I took my ID Card with me, Imfelt that would be sufficient inform to follow up on. The consultant battled at first to find anything related to my name, but eventually found my "account", but said there was a zero balance. I naturally was concerned, what with all the ***** going on these days, but he asked that I try find more info, if possible even the balance at the last statement I had received. I did eventually find documents with all the relevant info such as the balance, account number etc. I scanned these and emailed it to the consultant. Two weeks later I still hadn't had any response from him! I emailed him again, asking him again what the position re my account was. He rep****, apologised, saying he had been sick and had also gone on training, and had actually FORGOTTEN about me! He promised he would immediately attend to it the following day. Well now its three months later, and I STILL haven't had any response!! I sent him an email last week, but he hasn't responded yet, even though I had said I was considering reporting this to Hello Peter again like I had done three years ago for the SAME reason, but with another consultant that time! Granted, he hasn't had a lot of time to reply since my recent email to him, but one would think that he'd make a concerted effort to reply immediately! I've heard a lot of bad reports regarding Old Mutual, and now having a second same experience with them, I'll NEVER advise anybody to invest with them! The account was originally a Protector Fund, fund code is S000341D, reference number under the Fund is A338629B, but about August to October three years ago, the money was transferred into Unit Trusts etc. I'm hoping I get the response from Old Mutual like last time, but obviously it wasn't from the local branch, if I remember correctly, it was from Cape Town. They contacted me the next morning.