1 reviews | Active since Jan 2016
No response on finalized loan application
I have been dealing with Chantal Goslett from old mutual and had a bad experience. from being on a call for an hour with questions to getting documents however it didn't stop there I had to get a statement again of the last month after I have app**** as well as a paid letter from Vodacom. now she wants another payslip even though 3 is required and I HAVE SENT 4.
when i started complaining I get no response from her even though all documents are signed.
first and last time I will ever deal with Old Mutual. Give me the loan or cancel but let a client know!!!
and an automated rersponse will be expected here as per most of the company's out there so lets hear it
Dear Eugene
Thank you for the review.
We apologise for the inconvenience caused in this regard. We will investigate and contact you directly to resolve the matter.
Regards,
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Eugene
Thank you for the review.
We apologise for the inconvenience caused in this regard. We will investigate and contact you directly to resolve the matter.
Regards,
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Good day Eugene
I called on your cell phone and got an engaged tone.
I received confirmation that our Old Mutual Finance team made contact with you and that they are in the process of finalising the application with you.
I trust you find this in order.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Good day Eugene
I called on your cell phone and got an engaged tone.
I received confirmation that our Old Mutual Finance team made contact with you and that they are in the process of finalising the application with you.
I trust you find this in order.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,