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Ferdi N

1 reviews | Active since Nov 2025

11 Dec 2025, 12:23

NO Response on emails??

On the 4th December I submitted my completed forms as requested from Old Mutual to surrender my existing policy. I have now sent numerous emails asking how long the process will take or if anything else is needed, but get NO response?? Can someone please check and let me know when will this be done? Reference number: CET***

0
Replies (11)
Old Mutual
Old Mutual's reply11 Dec 2025, 12:45
Official
Good day Ferdi N,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
FN
Ferdi N's update17 Dec 2025, 15:03
Reviewer Update
It has now almost been a week and no further feedback from Old Mutual?? When will my application be done??
Old Mutual
Old Mutual's reply17 Dec 2025, 15:22
Official
Good day, Ferdi V.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FN
Ferdi N's update04 Jan 2026, 12:55
Reviewer Update
We are now in 2026 and still my issue is not resolved?? Was told to get a letter from Nedbank although my policy is with Old Mutual and after numerous emails I got NO response?? Why must I run around trying to get this resolved!! I want to know when will my policy be cancelled and the issue resolved???
FN
Ferdi N's update09 Jan 2026, 09:49
Reviewer Update
Now almost another week after sending emails, calling the branch, and NO feedback?? How can a company like Old Mutual treat their customers of more than 20 years like this?? I need my issue to be escalated urgently!!
Old Mutual
Old Mutual's reply09 Jan 2026, 16:01
Official
Good day, Ferdi V.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FN
Ferdi N's update12 Jan 2026, 06:46
Reviewer Update
I have not received any feedback via email? When can I expect a resolution or response?
Old Mutual
Old Mutual's reply12 Jan 2026, 10:51
Official
Good Day Ferdi,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
FN
Ferdi N's update12 Jan 2026, 10:53
Reviewer Update
I am sorry, but you are just posting the exact message as before?? My question is, WHEN will I get feedback on email as no one is responding??
Old Mutual
Old Mutual's reply13 Jan 2026, 07:17
Official
Good Day Ferdi,

We are very sorry for the delay. Our team is aware of this matter and will be in touch as soon as there is feedback regarding this.

Regards
Old Mutual Complaints Management
FN
Ferdi N's update12 Feb 2026, 07:25
Reviewer Update
Good day, I have now received the required info and letter from Nedbank which was required from old mutual which I emailed to old mutual on the 5th Feb. After numerous follow up emails for next steps, I am once again getting NO response from Old Mutual??? I want this issue resolved, and my policy cancelled ASAP. Can someone from Old Mutual contact me directly to discuss?