No response!!!! No feedbac****

Item: Old Mutual
Rating: 1
Author: Johan P

Reference S372541A I have send numerous emails to the superfund & complaints department and NO-ONE has rep****. They keep sending me a benefit quote. My previous employer log the claim via e-claim weeks ago and I have no idea who is working on my claim nor when it will be paid out. This is by far the worst company I have ever delt with. There is no customer feedbac**** I will never invest in this company ever AGAIN!!!! I want to know when my funds will be paid out!!!!! Dont investigate, just get someone to start working on my claim. Email me a response please: **********

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

17 Apr 2019, 12:28

Thank you for taking the time to lodge the complaint. We've called you and left a message with your wife confirming that we are investigating the delay and poor service you are experiencing.

We will revert to you within the next working day with feedback.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Best regards,

Old Mutual's reply17 Apr 2019, 12:28

Official

Best regards,

Old Mutual's replyOfficial

24 Apr 2019, 12:01

We are pleased to confirm that your funds was transferred on 18 April 2019 and should reflect in your bank account already.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Best regards,

Old Mutual's reply24 Apr 2019, 12:01

Official

We are pleased to confirm that your funds was transferred on 18 April 2019 and should reflect in your bank account already.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Best regards,

No response!!!! No feedbac****

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