No response from superfund old mutual

I was retrenched from my job on the 9 September 2020, The HR department requested for my provident fund to be released on the 22 September 2020,one the 14 September I was told that my claim was at the claims authorization and in day 22 of process, by HR and she is the only one who can contact Old mutual as per their agreement with the company and old mutual, which I think is wrong, I don't want anything to do with my previous employer, now I have to ask them the whole time, it's been over a months now, I've sent email trying to find out myself and I have spent numerous of phone calls trying to get to speak to someone, just no answer. I have a family to look after, household to run and debt to pay. How am I supposes to do that if I don't know what is happening with my money, please can someone get back to me

Kind regards