No response from old mutual

I am soooo upset with the late replies or just no response at all from old mutual. First of all i had some money issues im Sept month i requested an email from them (out of fear of losing my policy and NO reply from them) i managed to get the money and the debit order went off successfully! They only responded to that email yesterday may i state more than a month later!

Now this month i email them for a whole week long to ask for their banking details so that i can pay my policy with them, eventually got the banking details mailed them again stating i will make the payment from my fiance cell phone banking.

I made the payments from his cell phone banking om the 31 of October and emailed them with proof of payment not once but twice!

I reached out to them on their Facebook page aswell wanting to make sure they recieve payment and that everything is OK. Just to get an email on this passed friday that the noticed my debit order did not go off!

I feel we living in hard times with salary cuts and so on and i really can not afford to loose my policy with them... So i make a plan to still pay them... They oversee all of the important emails, to choose not to respond to anything... And the don't recognize payments that's been made... Causing even more stress.

I send all the proof, all the emails and messages they sent me once again on Friday with still no response... Messaged them on Facebook this morning with the response that someone will contact me, but still nothing.

If this is the service we get now what will happen if someone passes away and i need policy to pay out???

I need a response from you old mutual! I need black on white evidence that you recieved my payments and i don't need any more mails stating i never paid!