No response from Old Mutual

On the 27th November 2017 , I sent Old Mutual the below correspondence regarding a Group Assurance and Disability follow up regarding a claim submitted by my employer City of Johannesburg, I sent the all the relevant documents and I tried calling several times and the last time I called them was on the 30th November and was kept on hold for 45 minutes and voice said we can email our queries but they never respond to the emails they give out reference numbers and if you lucky the consultant you speak to doesn't give you the relevant answers pertaining your enquiry, they keep you on hold and pass the buck from one department to other without any positive results from your query. The last reference number I got from Old Mutual is GSENQ ********** . This is highly frustrating and business practices.

Good day, I'm doing a follow up submitted by my employer City of Johannesburg on the above claim. Your assistance in this matter will be highly appreciated. Regards, Amos Job I.D. no. ********** 415083 SAP No. ********** 6 Mobile no. ********** 478