JH
John H
1 reviews | Active since Mar 2009
23 Jun 2025, 10:30
No response from Old
No response on various requests to cancel my tax free investment monthly debit order. I have sent numerous emails to *** requesting that the debit order be stopped. I do receive acknowledgements of the requests, with promises of response, but no further action. I phoned in and after speaking to a consultant Me Chezny Deysel, she responded with an email informing that I should send in a pdf letter with the cancellation request. The required letter was sent the same day with the CCCPE reference number, but no further feedback was received. What must I further do to end this matter?
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Old Mutual's replyOfficial
23 Jun 2025, 10:49Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Jun 2025, 10:49
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,